1. Order Processing Time

• Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). You will receive an order confirmation email when your order has been received and processed. Once your order ships, you will receive a tracking number to monitor your shipment.
• Delays: In rare cases, there may be delays in processing due to high order volume, product availability, or unforeseen circumstances. We will notify you promptly of any delays.

2. Shipping Methods and Delivery Times

We offer various shipping options to suit your needs. The available options will be displayed at checkout, and delivery times are estimates based on the shipping method you choose.

• Standard Shipping: 5-7 business days for delivery.
• Expedited Shipping: 2-3 business days for delivery.
• Next-Day Shipping: Available in select regions for next business day delivery (order must be placed by 12 PM local time for same-day processing).
• International Shipping: Delivery times for international orders vary based on the destination country, customs procedures, and shipping method selected.

Please note that shipping times may vary based on your location, product availability, and any potential shipping carrier delays. Delivery times are not guaranteed but are estimated based on normal conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and the shipping method chosen. You can view the shipping cost for your order before completing your purchase.

• Free Shipping: We offer free standard shipping on orders over $100 within the contiguous United States.
• International Shipping: International shipping fees are calculated based on the weight of the order and the destination country. Additional customs duties and taxes may apply upon delivery, and these are the responsibility of the customer.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your shipment through the carrier’s website.

If you have any issues with tracking or need assistance with your delivery, please contact our customer service team at support@sparknovas.com or call 1-800-123-4567.

5. Shipping Restrictions

We currently ship to the following locations:

• Domestic: All 50 U.S. states, including Alaska and Hawaii.
• International: We offer international shipping to most countries. Delivery times and fees will vary by destination.

Please note that some products may be restricted from being shipped to certain locations due to regional regulations or shipping carrier limitations.

6. International Shipping

For international orders, the following applies:

• Shipping Costs: International shipping rates are calculated based on the weight of the order and the destination address.
• Customs & Duties: International orders may be subject to import duties, taxes, and customs fees. These fees are not included in the product price or shipping charges and are the responsibility of the recipient. Please check with your local customs office for more information.
• Tracking: International orders may take longer to process, and tracking updates may be less frequent due to customs and international shipping procedures.

7. Undeliverable Packages

If your package is returned to us due to incorrect or incomplete shipping information, or if it is undeliverable by the carrier, we will contact you to resolve the issue. Additional shipping charges may apply if we need to reship the package to a new address.

8. Damaged or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us immediately at support@sparknovas.com with photos of the damaged product and packaging. We will assist you in processing a replacement or refund.
• Lost Packages: In the rare event that your package is lost in transit, we will work with the shipping carrier to investigate the issue. Once the carrier confirms the package is lost, we will issue a replacement or refund.

9. Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible. We can only make changes to your shipping address if the order has not yet been shipped. Once the order is in transit, we cannot change the delivery address.

10. Customer Service

If you have any questions or need assistance with your order, shipping, or delivery, our customer service team is here to help:

• Email: support@sparknovas.com
• Phone: 1-800-123-4567
• Live Chat: Available 24/7 on our website

11. Contact Information

Sparknovas
Email: support@sparknovas.com
Phone: +91-0000000000